PRIVACY POLICY
Last updated: July 2026
Alex Sweeps ("we", "us") operates alexsweeps.com, a support and transaction-review portal for adults aged 18 and over. This policy explains what we collect, why, and what you can ask us to do about it.
1. WHO WE ARE
Alex Sweeps provides account support, a game directory, published payment guidance, and manual review of transaction submissions. We do not hold a player wallet, we do not calculate winnings, and we do not operate games of chance on this website.
2. INFORMATION WE COLLECT
Account information. When you create an account we collect your username, email address, a securely hashed password, your confirmation that you are 18 or older, and the versions of the Terms and this Policy you accepted.
Support conversations. Messages you send us, and any files you attach, are stored so that we can answer you and keep a record of the discussion.
Transaction submissions. If you submit a transaction for review we collect the amount, the payment method, any reference you provide, and any payment proof you upload.
Technical information. Our hosting and security providers process your IP address and browser details to deliver the site, apply rate limits, and block automated abuse.
We do not collect payment card numbers, and we never ask for your banking passwords or one-time codes.
3. HOW WE USE IT
We use this information to create and secure your account, verify your email address, answer support requests, review transaction submissions, prevent fraud and abuse, meet record-keeping obligations, and improve the service.
We do not sell your personal information, and we do not use it for personalised advertising.
4. LEGAL BASES
Where the law requires a legal basis, we rely on performance of our contract with you for account and support functions, our legitimate interests in securing the service and preventing fraud, your consent for optional cookies, and compliance with legal obligations for record keeping.
5. WHO WE SHARE IT WITH
We share information only with providers who operate the service on our behalf, under contract, and only as far as needed:
- Supabase, for authentication, database, storage and email delivery - Hostinger, for website hosting and content delivery - Cloudflare, for bot and abuse protection on our forms
We may also disclose information where we are legally required to, or to establish or defend legal claims.
6. HOW LONG WE KEEP IT
Account records are kept while your account exists. Support conversations and their attachments follow the retention period shown in your account, and scheduled cleanup deletes the stored files as well as the message records. Transaction submissions and their proofs are retained for as long as needed for financial and legal record keeping, which may outlast the related chat.
7. SECURITY
Access is enforced in our database rather than only in the app. Payment proofs, chat attachments and payment details are held in private storage and released through short-lived links only to the account they belong to, or to an authorised administrator. No system is perfectly secure, so please tell us immediately if you believe your account has been accessed by someone else.
8. YOUR RIGHTS
Depending on where you live, you may ask us to give you a copy of your data, correct it, delete it, restrict or object to processing, or provide it in a portable form. You can change your username, email address and password yourself in Account settings. For anything else, contact us using the details below. We may need to verify your identity first, and some records must be kept where the law requires it.
9. CHILDREN
This service is strictly for adults aged 18 and over. We do not knowingly collect information from anyone under 18. If you believe a minor has created an account, contact us and we will remove it.
10. INTERNATIONAL TRANSFERS
Our providers may process information in countries other than yours, including the United States. Where required, transfers are made under appropriate safeguards.
11. COOKIES AND LOCAL STORAGE
We use strictly necessary storage to keep you signed in, remember your cookie choice, and protect our forms from automated abuse. These are required for the site to work and cannot be switched off. We do not use advertising or cross-site tracking cookies. If that changes, we will ask for your consent first.
12. CHANGES
We will update this page when our practices change and revise the date above. Significant changes will be announced in the app.
13. CONTACT
Questions or requests: support@alexsweeps.com